Terms and conditions

1 General provisions

By navigating this area the user accesses Eastern Glow (https://easternglow.eu). The browsing and transmission of a purchase order on the website implies acceptance of the Data Protection Policies and Policies adopted by the website indicated therein.

These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the Eastern Glow website in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree 206/05 amended by Legislative Decree No. 21/14 and Legislative Decree 70/03) by:

Eastern Glow di Simone Borgia
Via Virgilio, 3
95022 Aci Catena (CT)
ITALY

VAT number: 05511650870

Before accessing the products supplied by the site, the user is required to read these General Terms and Conditions of Sale which are generally understood and unequivocally accepted at the time of purchase.

The user is invited to download and print a copy of the purchase form and of these General Conditions of Sale whose terms Eastern Glow reserves the right to modify unilaterally and without prior notice.

It is possible to use the site and then access products supplied by the site and to purchase these in the following languages:

Italian
English
French

2 Object

These General Conditions of Sale regulate the offer, forwarding and acceptance of purchase orders for products on Eastern Glow and do not regulate, however, the provision of services or the sale of products by parties other than the seller that are present on the same site through links, banners or other hypertext links.

Before sending orders and purchasing products and services from different subjects, we suggest checking on their terms of sale.

3 Conclusion of the contract

To conclude the purchase contract, it will be necessary to fill in the form: electronic form and send it following the relative instructions.

It contains the reference to the General Conditions of Sale, the images of each product and the relative price, the payment methods that can be used, the delivery methods for purchased products and the relative shipping and delivery costs.

Before concluding the contract, you will be asked to confirm the reading of the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.

The contract is concluded when the seller receives the form, subject to the correctness verification of the data contained therein.

The buyer will be obliged to pay the price from the moment the online order submission procedure is completed. This will happen by clicking on the button: Proceed to Checkout at the end of the wizard.

4 Registered users

When completing the registration procedures, the user commits to following the instructions on the site and providing his personal data in a correct and truthful manner.

The confirmation will in any case exonerate Eastern Glow from any responsibility for the data provided by the user. The user commits to promptly informing Eastern Glow of any variation of their data provided at any time.

If the user then reports inaccurate or incomplete data, or even if there is a dispute between the interested parties about the payments made, Eastern Glow will have the right not to activate or to suspend the service until the related data have been rectified.

To sign up, the user must fill in the appropriate form in the “Sign Up” section of the site, enter a valid e-mail address and select a password. The user acknowledges that these identifiers constitute the validation system of user access to the Services and the only system suitable for identifying the user that the acts performed through such access will be attributed to him and will have legally binding force tow him.

The user commits to maintaining the secrecy of his access data and keeping them with due care and diligence and not transferring  them even temporarily to third parties.

5 Product availability

Product availability refers to the actual availability at the moment the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, products could be sold to other customers before the order confirmation.

Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of goods. In this case, the order will be corrected automatically with the elimination of the unavailable product and the buyer will be immediately informed by e-mail.

For some types of products, such as Fine Art Prints, availability does not apply, as they will be put into production at the time of ordering. It will take about 5-7 working days for the realization of the work before it can be shipped out.

If the purchaser requests the cancellation of the order, which can only be carried out before the shipment of the product, Eastern Glow will refund the amount paid within 14 days from the moment when Eastern Glow was aware of the purchaser’s decision to resolve the contract.

6 Products offered

Eastern Glow markets:

travel-related items, leather goods, electronics accessories, photography & art.

The offer is detailed at https://easternglow.eu/products/

7 Payment methods and prices

The price of the products will be the one indicated from time to time on the site, except where there is an obvious error.

In the event of an error, Eastern Glow will notify the buyer as soon as possible, allowing the order to be confirmed at the correct amount or cancellation. In any case, for Eastern Glow there will be no obligation to supply what was sold at the lower price incorrectly indicated.

Site prices include VAT, do not include shipping costs. Prices may change at any time. The changes do not concern orders for which order confirmation has already been sent.

Once the products have been selected, they will be added to the cart. Simply follow the instructions for the purchase, entering or verifying the information requested in each step of the process. The order details can be changed before payment.

Payment can be made by: Paypal, bank transfer and credit card.

Eastern Glow is not responsible for any customs duties and extra taxes, applied by the individual destination countries, which will therefore be borne by the customer.

8 Delivery

Eastern Glow ships worldwide.

The delivery takes place according to the form by the date indicated in the same, if no delivery date is specified, within the estimated deadline at the time of the selection of the delivery method and, in any case, within the maximum term of 30 days from the date of confirmation.

If it is not possible to make the delivery, the order will be sent to the deposit. In this case, a notice will specify where the order is located and how to arrange a new delivery.

If you are not able to be present at the place of delivery at the agreed time, we ask you to contact us again to arrange a new delivery date.

If the delivery can not take place due to causes not attributable to us after 30 days from the date on which the order is available for delivery, we will assume that we intend to terminate the contract.

As a result of the termination the amounts will be returned, including delivery costs with the exclusion of any additional costs arising from the choice of a method of delivery different from the ordinary method offered without unjustified delay and, in any case, within 14 days from the date of termination of the contract. The transport resulting from the termination of the contract could have additional costs that will be borne by the buyer.

Shipping costs are paid by the buyer and are explicitly highlighted at the time the order is placed, except for special promotions in which a minimum order amount will be specified at which customers can choose the Free Shipping option.

9 Passage of risk

The risks related to the products will pass to the buyer from the moment of delivery. The ownership of the products is considered acquired as soon as the full payment of all the amounts due in relation to them has been received, including shipping costs, or at the time of delivery, if this happens at a later time.

10 Warranty and commercial compliance

The seller is responsible for any defect in the products offered on the site, including the non-compliance of the items with the products ordered, in accordance with the provisions of Italian law.

If the purchaser has signed the contract as a consumer, that is, any physical person acting on the site for purposes unrelated to any business or professional activity carried out, this warranty is valid on condition that the defect occurs within 24 months from the date of delivery of products; that the purchaser presents a formal complaint regarding defects within a maximum of 2 months from the date on which the defect was acknowledged by the latter; that the return form is completed correctly, which will be provided by e-mail if requested.

In case of non-compliance, the purchaser who has signed the contract as a consumer will have the right to obtain the restoration of the conformity of the products without expenses, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract in relation to the disputed assets and the consequent refund of the amount paid.

11 Withdrawal

In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

In case of multiple purchases made by the buyer with a single order and delivered separately, the deadline of 14 days runs from the date of receipt of the last product.

As specified in Article 59 of Legislative Decree 206/2005, the right of withdrawal is excluded in relation to specially ordered products, tailor-made or clearly customized, such as Fine Art Prints sold by Eastern Glow.

The buyer who intends to exercise the right of withdrawal must communicate it to Eastern Glow through an explicit declaration, which can be sent by registered letter with acknowledgment of receipt or by sending an e-mail to: [email protected]

Goods must be returned to:

Eastern Glow di Simone Borgia
Via Virgilio, 3
95022 Aci Catena (CT)
ITALY

Goods must be returned intact, in the original packaging, complete in all its parts and with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount for the products subject to withdrawal within a maximum period of 14 days from receiving the same.

The site will reimburse using the same payment method chosen by the buyer at the time of purchase. In the case of payment made by bank transfer, and if the purchaser intends to exercise his right of withdrawal, he will have to provide  bank details: IBAN, SWIFT and BIC needed to make the repayment.

12 Data processing

The data of the purchaser are processed in accordance with the provisions of the law on the protection of personal data, as specified in the section containing the information pursuant to the EU Regulation 2016/679 (Privacy Policy).

13 Contacts

Any request for information can be sent by e-mail to the following address [email protected] by telephone at the following  number +393297184721 by mail to the following address:

Eastern Glow di Simone Borgia
Via Virgilio, 3
95022 Aci Catena (CT)
ITALY

14 Disputes

If the buyer is a Consumer, any dispute must be resolved by the court of the place of domicile or residence of the same according to the applicable law.

These conditions were drafted on 09/04/2018

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